FAQ
Got questions? We’re here to help. If you need further assistance, feel free to contact us at support@auvirahome.com.
General
How can I trust Auvirahome?
We understand that trust is essential when shopping online. Here’s how we ensure a safe and reliable experience:
- Secure checkout with HTTPS encryption
- Trusted payment methods (Visa, Mastercard, American Express, Discover, and Diners Club)
- Transparent shipping and return policies
- Dedicated customer support before and after purchase
- Reliable delivery across the United States
If you have any questions, feel free to contact us anytime.
Where is Auvirahome based?
Auvirahome operates through a global supply and logistics network, with fulfillment and delivery services across the United States. We work closely with experienced manufacturing partners and logistics providers to ensure consistent product quality and reliable delivery.
Where are your products made?
Our products are crafted by carefully selected manufacturing partners specializing in furniture production. Each item undergoes quality inspection before shipment to ensure it meets our standards.
Do you offer custom furniture?
Yes. Selected items are made-to-order, and we also offer customization options for certain products.
Can I modify or cancel my order?
- Orders can be canceled within 24 hours for a full refund
- After processing begins, changes may be limited
- Custom or made-to-order items cannot be canceled once production starts
Shipping & Delivery
How long does shipping take?
Delivery times depend on item size:
- Small items under 32" W: typically arrive within 8–14 business days
- Large furniture over 32" W: typically delivered within 4–8 weeks
Orders with multiple items may arrive in separate shipments.
Do you offer free shipping?
Yes. We offer free standard shipping on orders.
How can I track my order?
Once your order ships, you will receive tracking details via email. For large items, tracking updates may be limited until the item reaches the local delivery carrier.
Do you offer White Glove delivery?
Yes. For selected items, we offer premium White Glove delivery services, including in-home placement and assembly.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for eligible items. Items must be unused and in original packaging.
Who pays for return shipping?
- Defective or incorrect items: we cover the cost
- Non-defective returns: customer is responsible
How long does it take to receive a refund?
- Returns are processed within 5–10 business days after inspection
- Refunds are issued to the original payment method
What if my item arrives damaged or incorrect?
Please contact us within:
- 48 hours for damaged items
- As soon as possible for incorrect items
Provide photos, and we will resolve the issue with a replacement or refund.
Orders
Will my items arrive together?
Not always. Orders may be shipped separately based on size, availability, or shipping method.
How do I check my order status?
You can track your order through your account or via the tracking link sent by email.
Pre-Sale Questions
Do you offer product samples?
Yes. Material and fabric samples are available for selected items.
Do your products come with a warranty?
Yes. We offer a 3-year limited warranty covering manufacturing defects.
Are your materials sustainable?
We prioritize responsibly sourced and durable materials, including:
- FSC-certified wood
- Recyclable metals
- Selected eco-conscious fabrics
Is assembly required?
Most items require minimal assembly, and instructions are provided where needed.
Care & Maintenance
We provide care guidance for materials such as:
- Wood
- Marble
- Metal
- Glass
- Upholstery
With proper care, our materials are designed to age beautifully over time.